Privacy Policy

RingBot Pty Ltd ("RingBot", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (ringbot.ai) and services.

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number)
• Company name and business information
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Communication preferences

1.2 Usage Data

We automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Operating system and platform

1.3 Call Data

When you use our Services, we may collect:

• Call recordings and transcripts
• Call duration and timestamps
• Phone numbers (caller and recipient)
• Call metadata and analytics
• AI agent interactions and responses

1.4 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for more details.

2. How We Use Your Information

We use your information to:

• Provide and maintain our Services
• Process payments and manage subscriptions
• Communicate with you about your account
• Improve and optimize our Services
• Develop new features and functionality
• Train and improve our AI models
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To provide Services you've requested
• Consent: Where you've given explicit consent
• Legitimate Interests: To improve Services and prevent fraud
• Legal Obligations: To comply with Australian laws

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in:

• Payment processing
• Cloud hosting and storage
• Analytics and monitoring
• Customer support
• Email communications

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Call recordings and transcripts are retained for a minimum of 5 years to comply with telemarketing regulations. After this period, data is securely deleted unless required for legal purposes.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Objection: Object to processing of your information
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Marketing Communications

We may send you marketing communications about our Services if you have:

• Provided consent, or
• Purchased or inquired about similar services

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our Site and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us at [email protected]. We will investigate and respond within 30 days.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: