Reduce repetitive front-desk load
Answer frequent questions about Wi-Fi, breakfast hours, checkout times, amenities, parking, and local recommendations around the clock.
For hotels and hospitality teams
Turn hotel guest conversations into 24/7 support
Answer guest questions from your Knowledge Base, provide 24/7 self-service across SMS, QR codes, and messaging channels, and route requests directly to internal teams.
Conversation to next step
“Every guest receives an instant, multilingual response at any hour, while your staff receives actionable requests instead of repeated questions.”
1Customer explains what they need
2Ringbot collects the right context
3Request is booked, shared, or routed
Why teams use it
Less waiting. Better context. A clearer handoff.
Built for hotels, resorts, and hospitality teams managing repetitive front-desk questions, pre-arrival enquiries, and guest requests across shift handoffs.
Engage across the guest journey
Reach guests before arrival via direct SMS links and on-property through in-room QR codes and popular messaging apps without app downloads.
Route requests without shift drop-off
Capture guest needs in group channels like WeChat, Telegram, or Discord and route them straight to housekeeping or front desk teams.
What the agent handles
Built around real conversations
These are the repeatable conversations that become useful when your team is busy.
01
Pre-arrival coordination
Send an SMS link before check-in to answer questions about room types, late arrival, parking, airport transfers, and booking modifications.
“We are arriving after midnight. Can we arrange late check-in and parking?”
02
In-stay QR self-service
Provide instant 24/7 multilingual answers in rooms and public areas for dining hours, Wi-Fi access, pool facilities, and checkout policies.
“What are the breakfast hours tomorrow, and where can I find the iron?”
03
Group messaging & request routing
Capture guest requests from WeChat, Telegram, Discord, or SMS and surface them directly to the right internal staff without manual forwarding.
“Could we please have two extra towels and water bottles brought to Room 304?”
04
Front desk escalation
Recognize urgent maintenance, billing issues, or sensitive requests and route them immediately to the duty manager with full context.
“Our room air conditioning has stopped working and needs immediate attention.”
One conversation layer
Meet customers where they already are
Use the same business knowledge, routing rules, and handoff logic across the channels that matter to your team.
Phone
Handle inbound calls with a natural first response.
Voice
Give your website a voice agent for live conversations.
Chat
Keep the same knowledge and routing logic in text.
Workflow setup
Upload your property guide, amenity hours, F&B details, and policies to the Knowledge Base. Deploy the agent via pre-arrival SMS, in-room QR codes, or group messaging channels, and configure routing rules to dispatch guest requests directly to internal teams.
See configuration detailsDesigned with clear boundaries
- Does not confirm room upgrades, rate changes, or booking modifications unless confirmed by the hotel booking system or staff.
- Does not claim housekeeping or maintenance tasks are completed until confirmed by the on-duty team.
- Uses the hotel's approved property information, policies, and local recommendations from its Knowledge Base.
- Escalates urgent maintenance, safety concerns, or sensitive guest complaints to live staff immediately.
Start with the workflow
Build an agent for your team, not a generic script.
Define the questions, fields, routing rules, and human handoffs that make your customer experience work.